Building Productive and Collaborative Relationships at the Speed of Trust

Building Productive and Collaborative Relationships at the Speed of Trust. Todd Kreuger. Educause Review. March 2, 2015.
To make projects successful, it is important to create trust and collaboration among IT, staff, and campus groups. To create that trust, the staff must establish highly productive relationships with the school's departments, faculty, and students. Collaboration, design thinking, and innovation go hand-in-hand. Many projects fall short of customer needs, fail or achieve less than satisfactory results, including plenty of finger pointing and wasted time, money, and opportunity. Some of the lessons learned:

• Get on the same page
• Build and establish trust
• Provide the tools and expectations for success
• Focus on both strategic and operational needs
• Clarify process ownership and the associated responsibilities
• Recognize the desired performance and celebrate success

It is critical to have an open dialogue with various customer groups and to attempt to exceed their expectations. Another challenge is to ensure that people recognize the past as the past and not as an indicator of future performance. The best way to begin a change in culture is to identify issues and challenges that you can immediately address. The reservoir of trust is built one action at a time and emptied in a hurry. To steadily build trust, you must say what you are going to do and do what you say. Communication is the heart and soul of trust. It is imperative that you ask appropriate questions and listen to gain understanding. Collaboration should not be a project in and of itself, but the way in which we work.

Cycle of Productivity model. Processes and tasks must have a defined owner and be documented and published, and change must be managed to ensure that everyone is aware of the new expectations. The basic premise is that training, assessment of effectiveness, and feedback all must occur to ensure the process or task is completed as expected.

The end result "is one in which a culture of collaboration, coupled with a relentless focus on challenging the status quo, results in our encouraging, pushing, and helping each other innovate, transform, and differentiate."  

Digital Preservation Matters.

Are libraries sustainable in a world of free, networked,digital information?

Are libraries sustainable in a world of free, networked,digital information? Lluís Anglada. El profesional de la información. 7 November 2014. [PDF]

Interesting article looking at libraries through the stages of modernization, automation and digitization, and at a formula for evaluating the importance of libraries to society. The article concludes that "if the current generation of librarians does not introduce radical changes in the role of libraries, their future is seriously threatened."

The formula proposed is the sustainability is equal to the value divided by the cost, and the value is the use minus the dysfunctions and modified by the perceptions of the library "S= (U - D + 2P) / C".

Libraries are changing because of technology and needs, but there is a danger that people will perceive them as unable to provide the information that users demand. If this continues, those funding the libraries will provide less support. The perceptions must change in order for libraries to be sustainable.

Some thoughts from the article:

• Libraries are changing from being a space to store, locate and use books to places where people interact and socialize. This should transform the perception that citizens have of their libraries, seeing them as places to ‘change lives by giving people the tools they need to succeed’.
• Libraries depend on public funding, and their future depends on the perception or mental image of libraries held by administrators and policy makers who allocate budgets  
• Libraries used to show statistical data on resources; they must now show their value to those who support them financially 
• The emergence of new roles for libraries does not mean that all library services have evolved over time. In the new environment, some traditional strengths of libraries are weakening.
• Library catalogues and automated systems were innovative in the ’80s, but have been stuck in outmoded practices. Users have adapted quickly to the ‘googlization’ of information and do not understand why they should have to look in different places to get a unique solution to an information need. 
• Two key elements for future library sustainability: perception and adaptation to a new paradigm
• The perception of libraries remains increasingly attached to the printed book, from 69% of Americans in 2005, to 75% in 2010.
• Libraries may end up being seen as useful only to preserve the past (i.e. the printed book), and consequently of little use to handle digital information.
• The library has been steadily declining in importance in university budgets.
• People sustain libraries because of a positive perception and a feeling that the libraries are important. We believe that society still needs the functions performed by libraries and librarians, but the feeling alone does not make them immediately sustainable. 
• We must soon establish a new stereotype of ‘library’ in people’s minds, one that is not based on the physicality of the buildings or books, but focuses on the role of support and assistance in the difficult process of using information and transforming it into knowledge. 
• The creation of perceptions of a library and librarian that are associated with assistance regarding information is a contribution that has not yet been made. 
• This is the challenge and responsibility for young librarians: to create a new perception of our profession. We must establish a new stereotype of ‘library’ in peoples’ minds, one that
  is not based on the physicality of the buildings and books, but on the role of support and assistance in the difficult process of using information and transforming it into knowledge.

Digital Preservation Matters.